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>>Report! – Hajj Survey<<

Important!

Help us to improve the Hajj & Umrah travel industry by submitting feedback of your Hajj journey.  The purpose of this survey is to identify ways in which we can work with service providers for the betterment of pilgrims.

We will not share your personal data with anyone unless you indicate otherwise.

This form can also be used to make a complaint.

WHAT IS THE PURPOSE FOR FILLING IN THE HAJJ SURVEY FORM (required)

Which year did you perform Hajj?(required)

PART 1: ABOUT YOU

1.1 Your Full Name (required)

1.2 Your Address (required)

1.3 Your Town/City (required)

1.4 Your Post Code (required)

4.5 Your Email (required)

1.6 Your Telephone No (required)

1.7 Your Mobile No (required)

PART 2: PRE TRAVEL

2.1 Did you take the ACWY Meningitis vaccination before travel?
 Yes No

2.2 Was this at the GP or Travel Clinic
 GP Travel Clinic

2.3 How much did you pay for the ACWY Jab + Vaccination Certificate?

2.4 Did you attend any of the CBH events?
 Yes  No

2.5 Did you take out any form of Travel Insurance?
 Yes No

PART 3: ABOUT THE TOUR OPERATOR

3.1 Name of Tour Operator you booked your pilgrimage with (required)

3.2 Name of Group Leader / Owner (required)

3.3 Address of Tour Operator (required)

3.4 Contact number of Tour Operator - List Office and Mobile Numbers

3.5 Email Address of Tour Operator (required)

3.6 ATOL No of Tour Operator (if known or leave blank)

3.7 Reason for Selecting this Tour Operator - Select all that which apply (required)

3.8 How Much did you pay for the Pilgrimage excl Flights (Per Person) (required)

3.9 How Much did yor flight cost (Per Person) (required)

3.10 Which Airline did you fly with? (required)

3.11 Did the cost include Qurban (required)i
Yes No 

3.12 If you Selected No for Qurbani, How much did you pay for it?

3.13 Did you pay for a Hajj Visa?
Yes No 

3.14 If you Selected Yes for Hajj Visa, How much did you pay for it?

3.15 Did the cost include Hajj Draft?
Yes No 

3.16 If you Selected No for Hajj Draft, How much did you pay for it?

PART 4: PROBLEMS/ISSUES

4.1 Please list any problems you faced in bullet points e.g Promised 5* Makkah Accomodation got 3*etc.

4.2 What actions would you like us or the relevant authorities to take, if any?

4.3 What outcome would you be happy with?

4.4 Are you happy for us to refer your case to Trading Standards, Police, Lawyer etc if we deem that the law has been broken?
 Yes No

4.5 Would you be prepared to act as a case study for us or the media in the future?
 Yes No

PART 5: RATE YOUR TOUR OPERATOR

5.1 How would you rate the Tour Operator's Pre-Hajj Advice and Customer Service (1=Very Poor, 10=Outstanding)

5.2 How would you rate the Tour Operator's Service during your stay (1=Very Poor, 10=Outstanding)

5.3 How would you rate the Tour Operator's Package for Value for Money (1=Very Poor, 10=Outstanding)

5.4 Would you recommend the Tour Operator to your friends or family?
 Yes  No

PART 6: RATE SAUDI FACILITIES

6.1 On Arrival into Jeddah, what was the duration of your waiting time for transport to Makkah? br />

6.2 How would you rate the Services at Jeddah Airport (1=Very Poor, 10=Outstanding)

6.3 How would you rate the Saudi Authorties Transport (1=Very Poor, 10=Outstanding)

6.4 How would you rate the Saudi Authorities Services in Mina (1=Very Poor, 10=Outstanding)

6.5 How would you rate the Saudi Authorities Services in Arafat (1=Very Poor, 10=Outstanding)

6.6 How would you rate the Saudi Authorities Services in Muzdalifah (1=Very Poor, 10=Outstanding)

6.7 On Departure from Jeddah, what was the duration of your travel & waiting time before check-in?

6.8 Tent Number in Mina:

6.9 Muassasah / Mualim Number (Can be found on your Hajj ID cards or Red Wrist Bands):

PART 7: CONSULAR/MEDICAL SUPPORT

7.1 Were you aware of the Foreign & Commonweath Offices Hajj Consular Service in Makkah?
 Yes No

7.2 Did you use the Saudi Clinics/Doctors/Hospitals during your stay?
 Yes No

7.3 If Yes, How would you rate the service (1=Very Poor, 10=Outstanding)

7.4 How much did you pay for any treatment / medicines?

7.5 Did you use the British Medical Clinic in Mina?
 Yes  No

7.6 If Yes, How would you rate the service (1=Very Poor, 10=Outstanding)

PART 8: SUMMARY

8.1 Overall Spiritual experience (Hajj):

8.2 Overall Tour Operator experience:

8.3 Which UK Airport did you fly out from?

8.4 Did you experience any issues, problems, shortfalls at UK Airports? (Please list)

8.5 Please list any other details which you feel is relevant but not covered in the above questions, including Hajj services provided by the Saudi Authorities, and medical support you experienced

Permanent link to this article: http://dobuy.co.uk/cbhuk/?page_id=2122

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Know Before You Go Foreign & Commonwealth Office | FCO National Health Service | NHS Health Protection Agency World Health Organisation Ministry of Hajj National Fraud Intelligence Bureau Met Police City of London Police ATOL Blackstone Publishers (UK) Hajj People CBHUK - Travel Clinics